SERVING SOUTHWEST IOWA & NEBRASKA
Mon–Fri · 8–5 Central402-616-5804
Ervin TelecomLet’s talk
Home/Customer support
Ervin Telecom / Customer support

Need a hand?
Start here.

Open a ticket, follow its progress and reply to our support team in your customer portal. Phone support is available during your agreed coverage hours.

Your customer portal

Support that keeps
you in the loop.

Submit a ticket, track its status and keep every reply in one place. Your company’s tickets are shared only with its approved members and our support team.

Open customer portal →Create a ticket
01
Tell us what’s happening.

Send the details and get your ticket reference.

02
Follow the progress.

See status changes and replies from our support team.

03
Keep the conversation together.

Work with approved coworkers on your company’s requests.

Ervin Telecom support staff

Manage all company tickets and approve customer access.

Staff sign-in →

Call for support.

For a business-impacting issue, call and describe what’s affected.

402-616-5804

Email the details.

Include the error message, when it started and any recent changes.

rob@ervintelecom.com

Open a support ticket.

Submit a request in the portal and check back for replies and status updates.

Create a ticket
Standard support hours: Monday–Friday, 8 a.m.–5 p.m. Central, excluding holidays. After-hours service is separately arranged and subject to availability. Response commitments, if any, are those in your signed service order.
Help us help you

A few details
go a long way.

Clear information helps identify where to start. Never email passwords or confidential records.

  • Your name, business and a callback number.
  • The affected device, application or location.
  • What you expected to happen and what happened instead.
  • When the issue began and any recent changes.
  • How many people are affected and whether work is stopped.
  • The exact error text or a screenshot with sensitive information removed.

Remote support: Contact our support team first. We’ll provide the approved connection method for your service and coordinate access with you.

Not a managed customer?

Hourly remote and on-site support is available at $115/hour, with applicable minimums and travel.

Get in touch