Simple tools.
Clear information.
How this website handles the information you enter and the services it loads.
Last updated: October 21, 2026.
Contact forms and the pricing calculator
The pricing calculator runs in your browser. The contact form prepares a message on your device and gives you a link to open your email application. It does not automatically send the message or create a support ticket. Support tickets are submitted separately through the customer portal. You can also choose to copy the message. This site does not intentionally store these entries in a database or browser storage.
If you send an email, its content is handled by your email provider and the receiving email service. Information you choose to send can be used to answer your question, prepare a quote or provide the service you request. Please do not send passwords, payment details or confidential customer records through this form.
Customer portal and support tickets
The customer portal uses a dedicated Ervin Telecom Authentik sign-in service to identify your account. Sign-in sessions use secure cookies. Customer and staff accounts are managed separately from our other services. When you submit a ticket, the system stores your account identifier, account email, supplied name, business, callback number, request details, messages, status and timestamps in a database on our hosting server. These records allow approved members of your company and the authorized support team to follow and respond to the request.
Customers can access tickets assigned to their company after support staff approve their membership. All approved members of that company can read and reply to its public ticket conversations. Company access is not granted by a matching business name or email domain. Access requests, company memberships and staff approval or revocation records are stored to manage this access. Authorized support staff can access customer tickets and add staff-only notes. Ticket updates appear in the portal; automated email notifications are not currently enabled. Contact our support team with questions about accessing or deleting ticket information. Do not include passwords or confidential customer records in tickets.
Hosting and external resources
The website’s hosting provider may process technical information such as IP addresses, browser details and request logs to serve and protect the website. Access or sign-in features of the hosting platform may also use cookies. This website loads fonts from Google Fonts, which receives the technical information needed to deliver those files. If fonts are unavailable, the site uses fonts on your device.
Analytics and advertising
No advertising pixels, marketing cookies or separate analytics scripts have been added to this website. This statement does not describe independently operated hosting, sign-in or email services.
Links and service agreements
Phone and email links open the relevant application on your device. Information about handling customer systems and data while providing IT services belongs in the applicable service agreement; this page describes the website itself.
Questions
Contact our support team at rob@ervintelecom.com or 402-616-5804. Mailing address: P.O. Box 31, Essex, IA 51638.